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Leave Your Insurance Worries Behind with Breeze

 

We put our customers first in everything we do, that’s why when you’re not happy we want to resolve your issue as a top priority! Read on to find out more!

Our commitment to you

It is always our intention to provide you with the highest quality service. However, we appreciate that occasionally things can go wrong and, when they do, it’s important to know that we will take your complaint seriously; and where appropriately, we will put things right quickly.

Who to complain to

Please address your complaint, and any subsequent queries you may have in connection with the complaint, to our Complaints Manager.

Contact details are as follows:

Operations

Linehan & Co. Insurances Ltd trading as Breeze Insurance
Main St
Boherbue
Mallow
Co. Cork

Email: care@breezeinsurance.ie

Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made. You will also be informed of the name of one or more individuals that will be your point of contact regarding your complaint until the complaint is resolved or cannot be progressed any further. You will be provided with an update on the progress of the investigation of your complaint, in writing, within 20 (twenty) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 40 (forty) business days of the complaint being made. Should you remain dissatisfied with the final response or if you have not received a final response within 40 (forty) business days of the complaint being made, you may be eligible to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). The contact details are as follows:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Republic of Ireland

Telephone:         +353 1 567 7000

E-mail:                info@fspo.ie

Website:               www.fspo.ie

If you have purchased a contract online, you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr. However, we recommend that you contact Breeze’s Complaints Manager as listed above as the first point of contact.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.